Support & Maintenance
Any web application requires further support and maintenance services after it has been released. Our web engineers are available to assist you on an on-demand basis in keeping your web product secure and reliable.
Drupal Emergency & Rescue
We understand that every minute of downtime has a money-losing equivalent, whether your website is overloaded by a sharp increase in traffic or your site went down on a sudden. So, fast recovery with minimal downtime is the primary goal of our engineers. We specialize in solving complex and tricky issues in code, integrations, and server configurations. Learn more
Drupal Security Updates
Having learned many hard lessons on updating web systems, we have developed our own strategy for updating web instances, including the "staging" model. Also, we use a version control system when doing any updates to ensure that we can always revert to the previous stage if something went wrong with an update. Learn more
Drupal Bug Fixing
Established to deliver robust web products, we offer extensive testing and bug fixing service that cover all the web development stages, starting from building the project architecture. Besides the simple bug fixing, we analyze and find out the bug's origin to avoid future bugs' appearance. Learn more
Signs showing that your Drupal website needs support and maintenance
In case you are not sure if you should hire or change your current website support team, you should check your website's health according to the industry standards. These are the most common signs that your website needs support:
Website modules or themes are outdated
If your website has outdated modules or themes, it will not satisfy visitors with a high-quality user experience. However, regular theme and module updates allow to minimize the risk of bug appearance and improve user's satisfaction.
New security updates are available
The outdated security of your Drupal website can cause a lot of problems, from minor visual bugs to partial or full website crashes. The availability of new security updates is a clear sign that your website needs a preventative maintenance service.
Visual defects appeared
Visual bugs related to styles or theming are common problems that can be easily solved through constant website maintenance. However, if problems are not solved on time, they may multiply and cause more issues.
The website is running on an old Drupal version
Drupal does not support or release updates for its older versions. As a result, using an outdated Drupal core may lead to multiple problems with the website functionalities or security.
Low website performance
Website performance is a key metric that refers to website health. Low or decreased performance can be a result of poor website maintenance. To find the origin of the problem, our team will perform a website audit and solve performance issues.
Our approach to Drupal support and maintenance
We offer a comprehensive Drupal support and maintenance service package that includes Drupal website audit, security maintenance, theme and module updates, upgrades with new functionalities, performance testing and improvement, UI improvement, etc., and can be adapted to the client needs on a monthly basis.
The main advantages of our Drupal support and maintenance service include:
Website audit & onboarding
At the beginning of our cooperation, we perform a website audit to gain a deep understanding of the project's weak points and prepare an efficient development plan, which will save our clients’ time and money and help them achieve excellent business results in the shortest time.
Emergency support & monitoring
In case of emergencies, such as a hacker attack or website crash, we will rescue your website within 24 hours. However, we minimize the probability of those emergencies, thanks to our monitoring and testing systems.
Dedicated support team
You will have a dedicated team of Drupal developers at your service, which will keep in touch with you at each stage of the development, notify you of recent project updates and results. You will be able to share your feedback and get a response in the shortest time, thanks to direct communication.
Proactive Drupal updates
We regularly upgrade our clients' Drupal platforms according to continuous Drupal modules and themes updates, and security patches. Thanks to this, their websites are always up to date and performing best.
Ongoing enhancement and development support
With our services, we keep the website secure, high-performing and work on its continuous improvement. As part of our support and maintenance service, we perform simple website development, such as implementing additional functionalities to meet the constantly changing business requirements and high industry standards.
Focus on core business operation
Using our support services, you do not need to manually check for available Drupal updates or worry about website performance or bugs. With our support, you will be able to focus on more profitable business processes and core operations.
Frequently Asked Questions about our Drupal Support & Maintenance services
What versions of Drupal do you support?
We work with websites built with Drupal 7, 8, and 9. Drupal 7 has End of Life in November 2021. That is why we recommend our clients to migrate to the newest version. Drupal 9 will allow you to continually benefit from innovation in the system and simplify minor updates such as modules, themes, and security ones.
How many Drupal support hours do I need?
The minimum monthly quotation for a Drupal website support and maintenance depends on website and user workflows complexity and can vary from 2 to 40 hours per month. It's a pretty wide range. That's why we determine the precise number of needed support hours, taking into account website audit results and clients’ business goals.
Do you work with complex and integrated environments?
Yes, our Drupal experts have been trained to deal with Drupal websites of any complexity, including large and complex Drupal website architectures with multiple 3rd party integrations.
what people say about us
AWG are a dependable development supplier with thorough knowledge of Drupal and competent developers. Their standard of communication is high and keeps us up to date on developments. Overall their work is to a high standard and is delivered on time and to the brief. When called upon, we can count on them to deliver.
I have been with Drupal agency AWG for a couple of years now and I'm very pleased with the website they created for me. I trust them with my backups and my website. They troubleshoot for me when I need them.
The Alpha Web Group engineers are consistently attentive and have often gone over and above the call of duty to support my team in our research game development. I have worked with them directly for some time, and intend to continue working with them on all other projects. I'm delighted to have found a great development team and have frequently recommended their services to my contacts.
We have been working with Drupal agency Alpha Web Group for more than two years for the maintenance of our website. Throughout the course of our relationship, AWG engineers displayed a high level of professionalism and commitment to quality. They are very reliable, experienced with Drupal, and respond fast which is crucial when dealing with website issues.
Web apps, complex custom modules, theming, maintenance, bug fixes, support, and more - Drupal agency AWG has been able to handle any Drupal task we've thrown at them no matter how complex. Communication is wonderful, the service is fantastic, and the results are outstanding!
We wanted to launch a specific membership feature that is not Drupal native on our website: the team offered and implemented the right solution that allowed us to expand our business. AWG does not let customers down: one day, their engineers worked for the whole night to restore our website that crashed after hackers attack.
Drupal agency Alpha Web Group has been instrumental in helping Enliven.co to improve and maintain critical features on our CMS. Their developers are highly skilled, not only at Drupal back-end and front-end development but also task estimation and technical communication. We will be happy to keep working with them for the foreseeable future.