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Drupal Emergency & Rescue

We provide comprehensive Drupal emergency & rescue services to ensure the proper performance of your Drupal website with minimum downtime. We will help you rescue your project by solving minor and complex issues in code, integrations, or server configurations.

Has your website crashed?

 

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We'll recover your website within the shortest time.

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Our Drupal emergency rescue services include

Repairing hacked website and removing malware

According to studies, 30 000 websites are hacked every day. If you have noticed suspicious activity such as spam links, sudden changes in traffic flow, or a server being used in an unusual way, your website probably has been attacked by cybercriminals. In this case, it is recommended to deal with the problem immediately since malicious activity on your site may keep away potential customers and even destroy your website completely.

Fixing web host misconfigurations

A web server can determine your project's success. Choice of the web host and its configuration affects the entire website, including its performance, security, SEO, etc. Misconfiguration in web hosting can lead to slow website speed, hacker attacks, lower your position in search engine ranking, and even throw out your website from the search engine results. We will help you to get rid of those problems by improving your hosting configurations.

Drupal WSOD fixing

A White Screen Of Death is a common problem that may occur after updating Drupal core, modules, or themes. If the content has suddenly disappeared from one of your pages and you are only able to see a white screen, you may consider using our hot bug fixing service to avoid losing customers.

Patching security vulnerabilities

In case of a hacker threat, we recommend performing a website security audit. While auditing the website, our team will locate security loopholes and patch them. Security maintenance requires less time and financial resources than rescuing the website in case of a cyber attack. To protect your website, you should track security trends and regularly update the system.

AWG crisis management system

Alpha Web Group has developed a 4-step crisis management system, which allows preventing and efficiently dealing with website crashes.

1. Predicting

Thanks to our rich experience in Drupal development, we can predict potential crises and avoid risks. We recommend that code review and testing be performed regularly to give a fresh set of eyes on the project. This will help identify latent bugs and errors before the product gets to the next stage of development.

2. Preventing

To avoid website crashes, we recommend both elimination of all detected errors, even latent ones not affecting the website’s performance yet, and regular updates of drupal modules, themes, and core. Those actions will prevent probable crises and minimize development costs in a long-term perspective.

3. Planning

We have a rescue plan for the most common crisis scenario. It allows us to act quickly in case of emergency and minimize the time needed to develop and take rescue actions.

4. Acting

In case of a crisis, we bring the website back to life by reversing it to its previous backed-up version, so it continues functioning. Then we analyze the website and search for the root of the problem to be fixed. Once it has been found, we develop a solution and implement changes.

Why choose us to rescue your Drupal website

Recovering website within next hours

Thanks to our crisis management system, we are able to rescue Drupal websites in the shortest time frame. Within the next few hours, your website will be back to life with minimum damage suffered.

Preventing a repeat of the crisis

We always search for the source of the issue instead of merely eliminating an error. Thanks to this approach, we guarantee that a crisis based on the same error will not happen again.

Full-cycle service

We offer a full-cycle service that allows a comprehensive approach to crisis management. With our support and maintenance services, you will be able to efficiently predict, prevent and solve issues all in one place.

Our Drupal emergency rescue process

  1. Audit
    At a primary stage of website rescue, we perform a comprehensive system audit to detect the reason behind the website crash. Our team analyzes the issue, studies its roots, and assigns degrees of severity. We provide the client with the result of a website audit, presenting the source of the website errors, and develop a rescue plan that will fix the problem in the most efficient way.
  2. Recovery
    As soon as the error is detected, we quarantine damaged files and recover the website by reversing it to its previous version. This way, the website can function until the source of the problem is fixed. The whole process is completed within 24h. Such an approach helps to minimize website downtime and not lose potential customers. Then, we start the redevelopment of the website's weak points that caused issues. We eliminate the source of the problem, which allows us to minimize the risk of their recurrence.
  3. Testing
    Before implementing any changes, we perform a code review and smoke testing to ensure the entire system will run smoothly after changes are implemented. While performing an audit, our team will also check if any additional improvements can be made to boost website performance.
  4. Delivery and Post-Delivery Support
    If the test confirms excellent operation of the website, the developer implements changes to the system. After the final product is delivered to the customer, we supply post-emergency website support. To protect the website's health and prevent security issues in the future, we provide the company with employee training on how to manage the system as well as informing of new security updates as soon as they have been released.

 

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what people say about us

Tuan Nguyen
Founder / BrainiumLabs

Web apps, complex custom modules, theming, maintenance, bug fixes, support, and more - Drupal agency AWG has been able to handle any Drupal task we've thrown at them no matter how complex. Communication is wonderful, the service is fantastic, and the results are outstanding!

Charles Le Bault
Digital Manager / Club Français du Vin

We wanted to launch a specific membership feature that is not Drupal native on our website: the team offered and implemented the right solution that allowed us to expand our business. AWG does not let customers down: one day, their engineers worked for the whole night to restore our website that crashed after hackers attack.

Betty Adamou
Founder and ResearchGame Designer / Research Through Gaming

The Alpha Web Group engineers are consistently attentive and have often gone over and above the call of duty to support my team in our research game development. I have worked with them directly for some time, and intend to continue working with them on all other projects. I'm delighted to have found a great development team and have frequently recommended their services to my contacts.

Jonathan Taylor
Client Strategy Director / Panlogic

AWG are a dependable development supplier with thorough knowledge of Drupal and competent developers. Their standard of communication is high and keeps us up to date on developments. Overall their work is to a high standard and is delivered on time and to the brief. When called upon, we can count on them to deliver.

Marilena Levy
Product Marketing Manager / SpamExperts

We have been working with Drupal agency Alpha Web Group for more than two years for the maintenance of our website. Throughout the course of our relationship, AWG engineers displayed a high level of professionalism and commitment to quality. They are very reliable, experienced with Drupal, and respond fast which is crucial when dealing with website issues.

Daniel Grossfeld
CTO & Co-founder / Enliven.co

Drupal agency Alpha Web Group has been instrumental in helping Enliven.co to improve and maintain critical features on our CMS. Their developers are highly skilled, not only at Drupal back-end and front-end development but also task estimation and technical communication. We will be happy to keep working with them for the foreseeable future.

Shelley Ann Vernon
Founder / Teaching English Games

I have been with Drupal agency AWG for a couple of years now and I'm very pleased with the website they created for me. I trust them with my backups and my website. They troubleshoot for me when I need them.