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Drupal Bug Fixing

The more complex your website is, the more potential bugs can occur, decrease user satisfaction and suspend the operation of the entire system. Indeed the smallest bug can cost you a customer. We provide a 24/7 support service to remove technical errors as soon as they are detected.

Our Drupal bug fixing services include

Our drupal support service includes complex bug fixing to ensure the perfect performance of the client's entire website. AWG bug fixing covers the following areas:

Drupal bug fixing

As experts in Drupal development, we fix all kinds of Drupal errors to ensure the proper work of every functionality on client's websites. Our team will fix the bugs and check if they have affected other functionalities.

Hacked Website Recovery

If your website has been hacked, our team will recover it in the shortest time frame. With our emergency rescue services, we will remove malware content from your website and protect your sensitive data.

We locate security loopholes in your system and cover them with necessary patches and security updates to prevent possible security issues in the future. To protect your site from hackers, we recommend performing regular Drupal security updates supported by our Drupal support and maintenance service.

Front-end bug fixing

We are ready to eliminate any problems with a visual website design to ensure an excellent user experience for site visitors. Our team will carefully check the respective code, every implemented theme, and template to detect the source of the problem and efficiently fix a bug.

Back-end bug fixing

Our team starts back-end bug removal by auditing the website for problematic patterns or code that caused a bug. We remove errors in code and a database or third-party integrations misconfiguration by applying Drupal best practices.

Where to start the bug fixing process from

If you do not know where to start the bug fixing process, we recommend conducting a deep website audit. The Drupal website audit allows studying the root of the problem, detecting hidden bugs, and performing a general health check.

The main purpose of the audit is to get a full picture of the website's current state. This will allow developers to remove the source of the problem instead of a single bug fixing. Such a complex approach allows preventing bugs and reduces development time and cost in a long-term perspective.

As a result of the audit, we provide our clients with a report including a list of errors and warnings and suggesting improvements whose implementation will help to boost website performance and gain a competitive advantage.

Our bug management strategy

Our methodology based on Agile best practices allows efficient bug management. We study bugs and arrange them according to their priority level based on their impact on software performance.

Critical bugs disable the entire website and do not allow any workaround. In this case, promptness is crucial. Those errors must be fixed as soon as possible (ideally within the first 24 hours).

High-priority bugs affect the main features of a website and may have a workaround that is usually difficult to develop, though. Every high-priority bug must be fixed as soon as all critical bugs are removed.

Medium-priority bugs influence minor features or non-critical data. Those bugs typically allow a workaround and take less time and effort to fix. They don’t need to be removed prior to a release and should be fixed only after the website is free of major bugs.

Low-priority bugs do not affect website functionality or data. They are represented by small issues such as spelling mistakes or layout. They are not urgent and can be fixed last.

Thanks to our bug management system, our clients are able to allocate their resources across the development process efficiently. The bug fixing plan would be based on specific business needs and modified at every stage of development.

Reasons to get rid of bugs with the our team

Flexibility

We use various bug tracking systems, including Jira, Redmine, YouTrack, etc., to provide complex bug fixing services designed to satisfy unique project needs. Thanks to our agile-based methodology, our clients can reprioritize tasks and introduce changing requirements to the entire development process.

24/7 Support

We understand how undesirable website suspension can be, even if it lasted just a few hours. Thanks to our 24/7 bug fixing support, we can remove bugs as soon as they occur to avoid damage to the client's reputation and minimize business losses.

Addressing the source of the problem

We study bugs deeply to trace their roots, so we can eliminate the source of the problem and prevent bugs from recurring in the future. While auditing, our specialist will check if your website contains other hidden bugs that may affect website performance and then include them in the bug fixing plan.

Cost-efficiency

By outsourcing bug fixing to Alpha Web Group and taking advantage of a quality guarantee, you will reduce your development cost by avoiding future problems with your website. Outsourcing helps to cut the cost of keeping in-house developers and solves the problem of human resources being limited in your region.

Our Drupal bug fixing process

  1. Bug reporting
    You can report a bug by filling out our contact form. Once we receive your bug fixing request, we schedule a free consultation during which you can learn more about our bug fixing services and introduce your project. Then we perform a general analysis of your website, evaluate the scale of the error and system damage. Based on collected information, we conduct initial time and cost estimation for the project.
  2. Website audit
    Our engineers perform a deep site audit to detect every single bug in your system. Our team analyzes the roots of the bugs and determines if they may be reproduced or duplicated. The found bugs are categorized by priority and complexity. Based on the audit results, we prepare a bug fixing plan and submit it for the client's approval.
  3. Bug fixing / Development
    As soon as the plan is approved by the client, our team reverts the website to its previous version so it can continue operating. Then we start the fixing process with the most critical and high priority issues and finish with medium or low priority bugs. While developing, we keep in contact with a client and regularly present midterm results.
  4. Testing and delivery
    Before and after applying changes to the system, we perform automatic and manual testing to prevent bug recurrence in the future. At a client's request, we can also perform a comprehensive site audit to identify the website's weak spots to protect it from hacker attacks, improve user experience and boost performance. As soon as proper work of the system is confirmed, we deliver the free-bug website to the client. Furthermore, we support the website with our maintenance services on a 24/7 basis in case of unexpected errors.

 

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what people say about us

Tuan Nguyen
Founder / BrainiumLabs

Web apps, complex custom modules, theming, maintenance, bug fixes, support, and more - Drupal agency AWG has been able to handle any Drupal task we've thrown at them no matter how complex. Communication is wonderful, the service is fantastic, and the results are outstanding!

Charles Le Bault
Digital Manager / Club Français du Vin

We wanted to launch a specific membership feature that is not Drupal native on our website: the team offered and implemented the right solution that allowed us to expand our business. AWG does not let customers down: one day, their engineers worked for the whole night to restore our website that crashed after hackers attack.

Betty Adamou
Founder and ResearchGame Designer / Research Through Gaming

The Alpha Web Group engineers are consistently attentive and have often gone over and above the call of duty to support my team in our research game development. I have worked with them directly for some time, and intend to continue working with them on all other projects. I'm delighted to have found a great development team and have frequently recommended their services to my contacts.

Jonathan Taylor
Client Strategy Director / Panlogic

AWG are a dependable development supplier with thorough knowledge of Drupal and competent developers. Their standard of communication is high and keeps us up to date on developments. Overall their work is to a high standard and is delivered on time and to the brief. When called upon, we can count on them to deliver.

Marilena Levy
Product Marketing Manager / SpamExperts

We have been working with Drupal agency Alpha Web Group for more than two years for the maintenance of our website. Throughout the course of our relationship, AWG engineers displayed a high level of professionalism and commitment to quality. They are very reliable, experienced with Drupal, and respond fast which is crucial when dealing with website issues.

Daniel Grossfeld
CTO & Co-founder / Enliven.co

Drupal agency Alpha Web Group has been instrumental in helping Enliven.co to improve and maintain critical features on our CMS. Their developers are highly skilled, not only at Drupal back-end and front-end development but also task estimation and technical communication. We will be happy to keep working with them for the foreseeable future.

Shelley Ann Vernon
Founder / Teaching English Games

I have been with Drupal agency AWG for a couple of years now and I'm very pleased with the website they created for me. I trust them with my backups and my website. They troubleshoot for me when I need them.