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Support & Maintenance

Any web application requires further support and maintenance services after it has been released. Our web engineers are available to assist you on an on-demand basis in keeping your web product secure and reliable.

Signs showing that your Drupal website needs support and maintenance

In case you are not sure if you should hire or change your current website support team, you should check your website's health according to the industry standards. These are the most common signs that your website needs support:

Website modules or themes are outdated

If your website has outdated modules or themes, it will not satisfy visitors with a high-quality user experience. However, regular theme and module updates allow to minimize the risk of bug appearance and improve user's satisfaction.

New security updates are available

The outdated security of your Drupal website can cause a lot of problems, from minor visual bugs to partial or full website crashes. The availability of new security updates is a clear sign that your website needs a preventative maintenance service.

Visual defects appeared

Visual bugs related to styles or theming are common problems that can be easily solved through constant website maintenance. However, if problems are not solved on time, they may multiply and cause more issues.

The website is running on an old Drupal version

Drupal does not support or release updates for its older versions. As a result, using an outdated Drupal core may lead to multiple problems with the website functionalities or security.

Low website performance

Website performance is a key metric that refers to website health. Low or decreased performance can be a result of poor website maintenance. To find the origin of the problem, our team will perform a website audit and solve performance issues.

Our approach to Drupal support and maintenance

We offer a comprehensive Drupal support and maintenance service package that includes Drupal website audit, security maintenance, theme and module updates, upgrades with new functionalities, performance testing and improvement, UI improvement, etc., and can be adapted to the client needs on a monthly basis.

The main advantages of our Drupal support and maintenance service include:

Website audit & onboarding

At the beginning of our cooperation, we perform a website audit to gain a deep understanding of the project's weak points and prepare an efficient development plan, which will save our clients’ time and money and help them achieve excellent business results in the shortest time.

Emergency support & monitoring

In case of emergencies, such as a hacker attack or website crash, we will rescue your website within 24 hours. However, we minimize the probability of those emergencies, thanks to our monitoring and testing systems.

Dedicated support team

You will have a dedicated team of Drupal developers at your service, which will keep in touch with you at each stage of the development, notify you of recent project updates and results. You will be able to share your feedback and get a response in the shortest time, thanks to direct communication.

Proactive Drupal updates

We regularly upgrade our clients' Drupal platforms according to continuous Drupal modules and themes updates, and security patches. Thanks to this, their websites are always up to date and performing best.

Ongoing enhancement and development support

With our services, we keep the website secure, high-performing and work on its continuous improvement. As part of our support and maintenance service, we perform simple website development, such as implementing additional functionalities to meet the constantly changing business requirements and high industry standards.

Focus on core business operation

Using our support services, you do not need to manually check for available Drupal updates or worry about website performance or bugs. With our support, you will be able to focus on more profitable business processes and core operations.

Frequently Asked Questions about our Drupal Support & Maintenance services

What versions of Drupal do you support?

We work with websites built with Drupal 7, 8, and 9. Drupal 7 has End of Life in November 2021. That is why we recommend our clients to migrate to the newest version. Drupal 9 will allow you to continually benefit from innovation in the system and simplify minor updates such as modules, themes, and security ones.

How many Drupal support hours do I need?

The minimum monthly quotation for a Drupal website support and maintenance depends on website and user workflows complexity and can vary from 2 to 40 hours per month. It's a pretty wide range. That's why we determine the precise number of needed support hours, taking into account website audit results and clients’ business goals.

Do you work with complex and integrated environments?

Yes, our Drupal experts have been trained to deal with Drupal websites of any complexity, including large and complex Drupal website architectures with multiple 3rd party integrations.

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what people say about us

Tuan Nguyen
Founder / BrainiumLabs

Web apps, complex custom modules, theming, maintenance, bug fixes, support, and more - Drupal agency AWG has been able to handle any Drupal task we've thrown at them no matter how complex. Communication is wonderful, the service is fantastic, and the results are outstanding!

Charles Le Bault
Digital Manager / Club Français du Vin

We wanted to launch a specific membership feature that is not Drupal native on our website: the team offered and implemented the right solution that allowed us to expand our business. AWG does not let customers down: one day, their engineers worked for the whole night to restore our website that crashed after hackers attack.

Betty Adamou
Founder and ResearchGame Designer / Research Through Gaming

The Alpha Web Group engineers are consistently attentive and have often gone over and above the call of duty to support my team in our research game development. I have worked with them directly for some time, and intend to continue working with them on all other projects. I'm delighted to have found a great development team and have frequently recommended their services to my contacts.

Jonathan Taylor
Client Strategy Director / Panlogic

AWG are a dependable development supplier with thorough knowledge of Drupal and competent developers. Their standard of communication is high and keeps us up to date on developments. Overall their work is to a high standard and is delivered on time and to the brief. When called upon, we can count on them to deliver.

Marilena Levy
Product Marketing Manager / SpamExperts

We have been working with Drupal agency Alpha Web Group for more than two years for the maintenance of our website. Throughout the course of our relationship, AWG engineers displayed a high level of professionalism and commitment to quality. They are very reliable, experienced with Drupal, and respond fast which is crucial when dealing with website issues.

Daniel Grossfeld
CTO & Co-founder / Enliven.co

Drupal agency Alpha Web Group has been instrumental in helping Enliven.co to improve and maintain critical features on our CMS. Their developers are highly skilled, not only at Drupal back-end and front-end development but also task estimation and technical communication. We will be happy to keep working with them for the foreseeable future.

Shelley Ann Vernon
Founder / Teaching English Games

I have been with Drupal agency AWG for a couple of years now and I'm very pleased with the website they created for me. I trust them with my backups and my website. They troubleshoot for me when I need them.